Privacy Policy

1. Introduction

AF Dental Smile LLC ("we," "us," or "our") operates the website afdentalsmile.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dental laboratory services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, phone number, and practice information submitted through our contact form
• Doctor and patient names associated with dental case submissions
• Digital scans, impressions, and case-related files
• Billing and payment information
• Professional license numbers

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on the site
• IP address
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill dental laboratory orders
• Communicate with you about cases, invoices, and services
• Send monthly statements and billing information
• Improve our website and services
• Respond to inquiries and provide customer support
• Comply with legal obligations

4. HIPAA Compliance

As a dental laboratory, we may receive protected health information (PHI) related to patient cases. We are committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). All patient-related data is handled with appropriate safeguards, including:

• Secure transmission of digital files and scans
• Limited access to patient information on a need-to-know basis
• Secure storage of case records and digital files
• Proper disposal of patient-related materials

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in our operations (payment processors, shipping carriers)
• When required by law or to respond to legal process
• To protect our rights, property, or safety

6. Data Security

We implement reasonable security measures to protect your personal information, including encrypted file transfers, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain case records and personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Financial records are retained as required by applicable tax and business laws.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications

9. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can set your browser to refuse cookies, though some features of the website may not function properly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• AF Dental Smile LLC
• 224 Penn Ave Suite 3A, Pittsburgh PA 15221
• Phone: (412) 616-1515
• Email: afdentalsmile@gmail.com